Terms & Conditions
Terms and Conditions agreed and accepted by Tour Members:
1 – Travel packages contained herein are repackaged by
AA Travel & Tours SDN BHD (the Company),
covenants to include in the tour fare:
- a) Scheduled return economy class flight air ticket, excluding taxes, which is non-refundable and non-negotiable.
b) Accommodation is based on half twin-sharing basis for adults. Child fare is based on child aged 2 and above but below 12 years old as third person in twin or double room of two adults without any extra bed. Child occupies half–twin, to apply surcharge.
Please refer to our sales consultants pertaining to charges for Infants below 2 years old.
c) Single Supplement must be paid when a person is traveling alone, by choice or circumstance.
d) All meals, sightseeing and other items as specified in the itinerary.
e) Check-in and hand carry luggage regulated as per Airline’s terms and conditions.
f) Extension stay is in request and subject to Airline ticketing conditions with applicable surcharges.
2 – Category of Tour Packages:
- a) Normal Priced Tour refers to tours selling at normal price not qualify for any form of promotion offered.
b) Promotional Priced Tour refers to tour selling during promotion period, indicated as “P” category in Tour Code.
c) Guaranteed Departure Tour refers to tours on confirmed status with the condition of a full refund including additional incentive if the tours are cancelled by the Company.
3 – Deposits must be paid upon reservation with the following payment schedule:
4 – Tour Cancellation fees will be imposed as follows from the date of tour departure:
5 – Flight timing and Schedules are not guaranteed and do not form part of the contract. They are subject to change at the insistence of the Aviation or Government Authorities for the Tour member’s safety, security and other reasons. Neither the Company nor the Carrier concerned will accept liability for reasons of flight cancellations, delays or diversions that is not within its control.
6 – Airport taxes, fuel surcharges and visa fees do not form part of the tour fare and it should be borne by the passenger. The Company is only acting as an agency to collect the above charges therefore it is subject to the Terms and Conditions of the respective authorities.
7 – The Company reserves the right to cancel or withdraw at any time bookings made by or on behalf of Tour Members prior to departure due to insufficient group size. The decision of the Company shall be final and conclusive and no liabilities whatsoever shall be incurred by the Company for such cancellation. All monies paid toward booking fees shall be refunded.
8 – Passport Validity: All Tour Members must personally ensure that their passport is valid for at least 6 months from the date of return from the tour.
9 – Visa Application: All Tour Members are encouraged to process their own visa. Assistance is offered by the Company but approval cannot be guaranteed. The Company cannot be held liable for any loss of passport due to any reason whatsoever including without limitations, negligence on the part of our employees, agents and servants.
10 – Travel Insurance: All Tour Members are recommended to purchase a travel insurance scheme.
11 – The Company and/ or its associated agents act only as agent for the transportation companies, hotel contractors and other principles. Tickets, vouchers and documents are issued subject to those terms and conditions under which there serves are provided.
12 – Every person participating in any tour or holiday organized by the Company and/or its associated agents shall be at his/ her own risk. The Company and/ or its associated agents shall not be held liable to any person as a result of the following:
- a) Inaccuracy, misdescription or changes to any tour and its itinerary.
b) Additional expenses due to delays or changes in any transport services, sickness, weather, strikes, war, quarantine or other causes.
c) Extension of stay-flight arrangements that cannot be confirmed.
d) Any damage or loss baggage or other personal effects or accidents. It is the responsibility of the Tour Members to claim insurance. If luggage is lost or damaged due to the negligence of the Company or its servant or agent, the maximum liability per baggage will be RM200.
e) Deportation or refusal of entry of Tour Members by Immigration Authorities due to possession of unlawful items or holding improper travel documents or any other causes which are considered as subversive by the local and foreign government concerned.
13 – The Company is deemed to have complied with the total delivery of the tour program even when the departure time of Day 1 is around and after midnight provided the number of nights stay and the sightseeing contents stated in the itinerary are fulfilled.
14 – For Group packages, the Company will only provide the services of an accompanying Tour Manager for a group of 15 adult passengers.
15 – Difficult and uncooperative Tour Members whose act and conduct are unreasonable and detrimental to the enjoyment, interest, well-being and safety of the other Tour Members and the smooth-running of the tour in general will be dealt with by the Tour Manager. The Tour Manager may require the difficult Tour Members to leave the tour and his/ her decision in this respect is final and conclusive. The Company will not refund any uncompleted part of the tour.
16 – The Company’s Tour package and personnel are NOT required to cater and/ or provide for the needs and/ or requirements of disabled/ handicapped individuals (including and not limited to individuals with sight, speech, hearing and mobility disabilities) and for the needs and/ or requirements of individuals suffering from any and all medical conditions. The Company strongly urges all intending passengers/ tour members to equip themselves with all special care and/or needs that they may require. The Company shall not be responsible for the above concerns in any manner whatsoever.
17 – Replacement passengers are subject to airlines’ seat availability and additional surcharge and handling fee may be imposed for each replacement passenger.
18 – Extension of stay/ deviation may be permitted at the end of the tour, subject to maximum validity and restriction of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger’s responsibility to hold firm confirmation for his/her return flight. When extension of stay/ deviation cannot be confirmed 16 days prior to group’s departure date, passenger is deemed to be taking the original flight schedule. All extra costs incurred to process the extension e.g. administration fees, will be borne by the Tour Member.
19 – Transfer Service: for Group packages, deviation passengers are entitled to the schedules transfer service of group departure flights on the last day of the tour, provided requests or arrangements are made before the tour departs. Separate transfers can be arranged at additional costs whenever possible. Transfer given is not refundable and no changes can be made after tour departs. Only passengers who purchase FULL TOUR will be given airport/ hotel/ airport transfers and NOT passengers who only purchase GROUND ARRANGEMENT.
20 – Information in the brochure/ flyer is correct to the best of the Company’s knowledge at the time of print, but the Company cannot guarantee that any item or amenity mentioned will always be available, especially where the Company has no direct control over it. In the event of any inconsistency between the English version and the Chinese translation of the information, the English version shall prevail.
21 – Notwithstanding the place or country in which a course of action arises, it is expressly agreed hereto that all causes of actions shall at all times be commence within the jurisdiction and territory of Malaysia.